R & D Intelligent Manufacturing

R & D Intelligent Manufacturing

Thornton new energy based on the new stage of development, innovation and empowerment to seize the development opportunities of the information technology era

Ecological chain

R & D strength

Quality management and certification

After-sales service

After-sales service

Service System

 

Professional Solutions
Soundon New Energy takes meeting the comprehensive needs of customers as its own responsibility, and is always committed to improving the connotation and value of services, and provides customers with comprehensive, professional and meticulous battery maintenance solutions.

"Six in one" service system
Soundon New Energy has established an all-round, high quality and standardized customer service system, forming a "six-in-one" service operation system with satisfactory service, safety system, technical support and training, spare parts logistics, quality improvement and service marketing as the main body.

One-stop service and support
The service architecture design based on customer experience can not only enable our customers to enjoy the first-class service level of Soundon New Energy most easily and quickly, but also meet the personalized service needs of customers to the maximum extent through rich and comprehensive service product design, helping customers maximize the value of investment.

Service
Marketing

Satisfied
service

safety
system

Technical
Training

spare parts
logistics

Quality
improvement

Condition Monitoring-Active Service
Cloud platform full life cycle status monitoring, "health check" in advance to identify potential failures, to ensure the smooth and efficient operation of products!
Technical Consultant-Sincere Communication
Provide the most detailed product use safety guidance, maintenance knowledge, remote technical guidance, to provide you with accurate product diagnosis services!
Full life cycle care-heart communication
Thornton Core Service will provide customers with Thornton batteries with a warranty period of not less than 5 care return visits!

service system

 

Spare Parts Support Service
With the Xiangtan Power Battery Base Spare Parts Warehouse as the center, various types of spare parts are stored at each service outlet to provide 24-hour spare parts support for the after-sales service site to ensure timely and effective repair of vehicles.
Technical Support Services
With the support of Soundon New Energy Technology Center, we provide 24-hour technical support, timely guide service personnel to deal with faults, and provide customers with technical upgrades and consulting services.

 

after-sales service hotline

3-5-8

 

The principle of rapid response

7*24Hours

 

Service Hotline

Respond quickly to customer service needs and provide efficient service guarantee for customer travel.
Repair and maintenance services
Provide customers with complete fault solutions and product life cycle maintenance solutions; ensure the efficient operation of the system.
Customer Training Services
The professional technical training team provides customers and service providers with "three electrical system" system product knowledge and technical training to improve the product maintenance level and system management capabilities of client technicians.